Military & Veterans Recipe

Confirm eligibility: Ask the customer if they are an active service member, reservist, veteran, or military spouse/partner. Politely request proof of service such as a military ID, veteran card, DD214, or recognized veteran verification. Accept digital or physical proof as per store policy.

Verify proof quickly and respectfully: Cross-check the ID or documentation to ensure it is valid. If uncertain, follow escalation procedure (ask manager or contact verification service).

Determine applicable items: Identify which items in the customer's order qualify for the discount (food and beverage only, excluding gift cards or alcohol if your policy excludes them). Communicate clearly to the customer which items will receive the discount.

Apply discount

Use the POS discount code for 'Military & Veterans' or apply a manual override to reduce the eligible items' subtotal by 10%. If your POS requires per-item application, apply 10% to each eligible item. If a transaction contains non-eligible items, ensure they are charged at full price.

Enforce limits: If there is a maximum discount per transaction (set by your business), ensure the POS enforces it. If no maximum is set, allow the full 10% on eligible items only.

Eligible times: Confirm that the transaction date/time falls within the promotion window (for example, ongoing or specific days). If the promotion is time-limited, politely inform customers of the applicable schedule.

Configure POS: Enter the discount into the POS system as a named promotion 'Military & Veterans 10% off' with the correct discount amount, eligibility rules, and time schedule. Test the discount on a sample transaction before going live.

Train staff: Provide staff with a one-page policy sheet that explains eligibility, acceptable proof, how to apply the discount in the POS, and escalation steps. Conduct a short role-play so staff can practice asking for proof respectfully.

Create signage and marketing: Prepare in-store signs and website banners indicating 'Military & Veterans — 10% off with valid ID'. Include concise eligibility requirements and any exclusions. Place signs near the register and add the banner to your website or social media.

Process example (step-by-step): 1) Customer orders eligible items. 2) Staff politely asks for proof of military service. 3) Staff verifies proof. 4) Staff applies 10% discount on eligible items in POS. 5) Staff informs customer of final total and completes transaction. 6) If there is any dispute, follow escalation procedure.